Frequently Asked Questions
Everything you need to know about your next pair of work boots.
How do I know which size to order?
Most of our work boots run true to size, but we recommend checking our detailed size guide on each product page. If you are between sizes, we suggest sizing up to accommodate thicker work socks.
What is your return policy for boots that don't fit?
We offer a 30-day return policy for all unworn boots in their original packaging. Please try your boots on a carpeted surface to ensure they remain in sellable condition should you need an exchange.
Are all the boots on your site safety-rated?
We carry a mix of safety-toe (steel or composite) and soft-toe boots. Each product description clearly lists the ASTM safety ratings and certifications to help you meet job site requirements.
How long does shipping usually take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your gear sooner.
Do you offer bulk discounts for corporate orders?
Yes, Work Boots Direct provides special pricing for volume purchases. Please contact our corporate sales team via the 'Bulk Orders' link in the footer for a custom quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, and also offer interest-free installment plans through Shop Pay and Afterpay for easier budgeting.